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Pocono Maple Water

Shipping & Returns

Shipping Policy

We currently ship within the continental U.S.

  • Flat Rate Shipping: $9.99 on all orders

  • 50% OFF Shipping: On all monthly subscriptions.

  • Processing Time: Orders ship within 1–2 business days (excluding weekends & holidays)

  • Delivery Time: 3–7 business days

  • Tracking: You’ll receive a tracking number via email once your order ships

  • Note: We do not ship to P.O. Boxes, Alaska, Hawaii, or internationally

Refund Policy

Because Pocono Maple Water is a perishable product, we do not accept returns. However, we stand by the quality of every case we ship.

  • If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery at customerservice@poconomaplewater.com

  • No refunds, but we’ll happily issue a replacement.

  • Please include your order number and a photo of the issue (if applicable) for faster service.

Other Cancellations

  • One-time orders can be canceled before shipping by emailing us immediately.

  • Subscriptions can be managed, paused, or canceled anytime through your account dashboard.

  • Be sure to make changes at least 24 hours before your next billing cycle to avoid being charged.
     

Have questions? Reach out to us at hello@poconomaplewater.com  — we’re happy to help.

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