Shipping & Returns
Shipping Policy
We currently ship within the continental U.S.
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Flat Rate Shipping: $9.99 on all orders
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50% OFF Shipping: On all monthly subscriptions.
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Processing Time: Orders ship within 1–2 business days (excluding weekends & holidays)
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Delivery Time: 3–7 business days
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Tracking: You’ll receive a tracking number via email once your order ships
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Note: We do not ship to P.O. Boxes, Alaska, Hawaii, or internationally
Refund Policy
Because Pocono Maple Water is a perishable product, we do not accept returns. However, we stand by the quality of every case we ship.
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If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery at customerservice@poconomaplewater.com
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No refunds, but we’ll happily issue a replacement.
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Please include your order number and a photo of the issue (if applicable) for faster service.
Other Cancellations
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One-time orders can be canceled before shipping by emailing us immediately.
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Subscriptions can be managed, paused, or canceled anytime through your account dashboard.
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Be sure to make changes at least 24 hours before your next billing cycle to avoid being charged.
Have questions? Reach out to us at hello@poconomaplewater.com — we’re happy to help.